Last updated: September 26, 2026
These Terms of Service (the "Terms") are a binding agreement between AyanaSEO.ai ("AyanaSEO," "we," "us," or "our"), and the person or entity that creates an account or uses the Service ("you" or "Customer"). You accept these Terms by checking the box presented at signup or checkout indicating your agreement, or by creating an account, starting a free preview, or subscribing. If you accept on behalf of a business, you represent that you have authority to bind that business, and "you" means that business.
AyanaSEO.ai is a subscription software service that provides local search intelligence for a business location, including: Google Maps ranking tracking for tracked keywords; Local Pack presence and position tracking on Google Search; a geo-grid ranking heatmap across your service area; monitoring of competitors' publicly available business profiles, reviews, and posts; AI-generated review sentiment analysis; Google Business Profile and website audits; citation gap analysis; Google AI Overview citation tracking; AI-generated recommendations and action plans; and exportable reports, including reports carrying your own branding (together, the "Service").
The Service is an analytics and intelligence tool. It reports on and analyzes information that appears in public search results and public business listings. We do not guarantee any ranking, visibility, traffic, lead, review, or revenue outcome. Search results are controlled by Google and other third parties, change continuously, and vary by searcher location and device.
The Service is offered solely for use by businesses and by individuals acting in a business capacity (for example, a business owner or a marketer working on a business's behalf). It is not offered for personal, family, or household use. You must be at least 18 years old and able to form a binding contract.
The Service is offered only to customers located in the United States. We do not offer the Service to, and you may not use the Service if you are, a business or person located in the European Union, United Kingdom, or any other jurisdiction outside the United States. We may refuse or close accounts that do not meet this requirement.
You represent that you are authorized to monitor and analyze the business location you register with the Service — either because it is your business or because the business has engaged you to do so.
We may offer a free 7-day preview of the Service for a business you look up (the "Free Preview"). The Free Preview shows a limited snapshot of results and requires you to provide an email address to view it in full. The Free Preview expires seven (7) days after it starts, after which the results lock and full access requires a paid subscription. The Free Preview does not require a payment method and does not automatically convert into a paid subscription — you are charged only if you affirmatively subscribe. The Free Preview is provided as a courtesy, "as is," with no obligation on either side; we may modify, limit, or discontinue it at any time. Providing your email for the Free Preview does not by itself subscribe you to marketing email; marketing email requires your separate opt-in as described in the Privacy Policy.
You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Sharing account credentials to operate multiple business locations or multiple businesses under a single-location subscription is prohibited; each location requires its own subscription unless your plan expressly covers multiple locations. Notify us promptly at admin@ayanaseo.ai if you suspect unauthorized use of your account.
Each Core subscription covers one business location. You may change the location attached to your subscription up to four (4) times per calendar month; changing the location permanently deletes the data history of the previous location.
5.1 Plans and pricing. The current plan, price, and included usage limits are published on our pricing page. As of the Last Updated date, the Core plan is $19.99 per month per business location. We may introduce additional plans (for example, a multi-location "Pro" plan) with their own pricing and limits, which will be presented before you purchase them.
5.2 Billing. Fees are billed in advance on a monthly, automatically renewing basis through our payment processor, Stripe. Before you subscribe, the checkout page displays the price you will be charged, that the charge recurs, the billing frequency, and the cancellation policy. By subscribing, you authorize recurring charges to your payment method until you cancel. Before each renewal charge, we will send a renewal notice to your account email identifying the amount and date of the upcoming charge and how to cancel. You can manage your payment method and view invoices through the billing portal linked in your account settings.
5.3 Cancellation. You may cancel at any time, effective immediately upon your cancellation action, using the cancel option in your account settings or the billing portal — no phone call, email, or other extra step is required. Cancellation stops all future charges; you retain access through the end of the billing period you have already paid for. Fees are non-refundable, including for partial months, unused usage allowances, or periods where you did not use the Service, except where a refund is required by applicable law. We may, at our sole discretion, grant a refund or credit in a particular case; doing so does not obligate us to do so again.
5.4 Usage-based add-ons. Some features have optional paid add-ons beyond the plan's included allowance (currently, additional geo-grid scans at $1.00 each beyond the monthly included allowance). Add-on prices are shown before you incur them and are billed through the same payment method.
5.5 Price changes. We may change subscription prices with at least thirty (30) days' advance notice by email or in-product notice. Price changes take effect at your next renewal after the notice period. If you do not agree to a price change, cancel before it takes effect.
5.6 Taxes. Fees are exclusive of taxes. You are responsible for any applicable sales, use, VAT, or similar taxes, other than taxes on our income.
5.7 Non-payment. If a renewal charge fails, we may retry the charge and notify you. If payment is not received, we may suspend the account (including pausing scheduled data collection) until payment is made, and may terminate the account after continued non-payment. Data collection does not run, and gaps in your data history are not backfilled, for periods when your subscription is not active.
6.1 Published limits. Each plan includes defined usage allowances — for example (Core plan, as of the Last Updated date): 50 tracked keywords per location; scheduled scan frequencies as published on our data-freshness page; 3 manual rank refreshes per month; 3 manual geo-grid scans per month (extra scans available as a paid add-on); 4 Google Business Profile audits per month; 5 PDF report exports per month; citation gap analysis once per 30 days; and 4 location changes per month. Allowances reset monthly and unused allowances do not roll over. Current limits are published on the pricing and data-freshness pages and are part of these Terms.
6.2 Changes to limits. We may adjust limits and scan schedules to maintain service quality and cost discipline. We will not materially reduce the core value of a plan mid-billing-period without notice; material reductions will be communicated in advance in the same manner as price changes.
6.3 Fair use. You may not attempt to bypass or exceed limits by technical means, share one subscription or its credentials across multiple businesses or locations beyond what your plan permits (Section 4), operate multiple free Previews to substitute for a subscription, or use automated means to extract data from the Service at scale. We may throttle, suspend, or terminate accounts that abuse the Service or degrade it for others.
7.1 Data sources. The Service analyzes data that originates from third parties — principally Google search results, Google Maps, and Google Business Profile content — retrieved through third-party data providers. Additional data sources may be added over time. We are not affiliated with, endorsed by, or sponsored by Google. "Google," "Google Maps," and "Google Business Profile" are trademarks of Google LLC.
7.2 Data characteristics. Third-party data may be incomplete, delayed, or inaccurate, and reflects the point in time and the location parameters at which it was collected. Rankings observed by the Service may differ from what a particular searcher sees. Scan frequencies (and therefore data freshness) are published on our data-freshness page.
7.3 Downstream restrictions. Certain data displayed in the Service is subject to the source's own terms. In particular, verbatim third-party text (such as review text and business post text) is purged from the Service on a rolling basis no later than thirty (30) days after capture; non-copyrightable facts (such as ratings, review counts, categories, and rank positions) and aggregated, de-identified metadata derived from that text are retained to power historical trends. Verbatim content may therefore cease to be available in the product after that window even though derived analytics remain. You agree not to use data obtained through the Service to build or operate a competing search engine or data service, or in any way that violates applicable third-party terms or law.
7.4 Third-party services. The Service depends on third-party infrastructure and processors (hosting, database, payments, email, data providers, and AI model providers) identified in the Privacy Policy. We are not responsible for outages or changes in third-party services beyond our reasonable control, though we will make commercially reasonable efforts to restore or substitute affected functionality.
Portions of the Service are generated by artificial intelligence models, including review sentiment analysis, extracted themes, competitive insights, recommendations and action plans, and any suggested text such as review-reply drafts. AI output is probabilistic and may be inaccurate, incomplete, or unsuitable for your situation. AI-generated recommendations are informational, not professional advice. You are solely responsible for reviewing any AI-suggested content before acting on it, and for anything you publish — including replies to reviews — regardless of whether the Service suggested the text. You are responsible for complying with all rules applicable to your own conduct on third-party platforms, including Google's policies on reviews and review solicitation.
9.1 What you provide. You may provide content to the Service, such as your business details, keyword selections, and branding assets (for example, a logo and accent color) used in white-label reports ("Customer Content"). You retain ownership of Customer Content.
9.2 License to us. You grant us a non-exclusive, worldwide, royalty-free license to host, process, and display Customer Content solely to provide and improve the Service, including rendering it into reports you generate. You represent that you have the rights needed to grant this license (including in any logo or trademark you upload).
9.3 Reports. Reports you export are yours to use in the ordinary course of your business, including sharing them with your own clients if you manage a business's presence on its behalf. You may not sell reports or Service data as a stand-alone product, or use them to operate a competing service.
9.4 Feedback. If you send us suggestions or feedback, we may use it without restriction or obligation to you.
Our collection, use, retention, and disclosure of personal information are described in the AyanaSEO.ai Privacy Policy, which is incorporated into these Terms by reference. Key points, described more fully there:
You are responsible for your own compliance with laws that apply to your business's marketing and customer outreach. If you contact your customers based on information you learned through the Service (for example, responding to a review), you do so as your own decision and under your own legal obligations.
The Service — including its software, design, text, analytics, models, scores, and compilations of data — is owned by us or our licensors and is protected by intellectual property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription. No rights are granted except as expressly stated. You may not copy, modify, reverse engineer, resell, sublicense, or create derivative works of the Service, or access it to build a competing product.
You may not use the Service to: violate any law or third-party right; monitor a business you are not authorized to monitor for an unlawful purpose; harass, defame, or harm others; probe, breach, or test the security of the Service; interfere with the Service's operation or other customers' use; introduce malware; misrepresent your identity or affiliation; or attempt to access data belonging to another customer. We may investigate suspected violations and may suspend or terminate accounts that violate this section.
13.1 Term. These Terms apply from your first use of the Service and continue while you have an account.
13.2 Suspension. We may suspend your access immediately if: your payment fails and is not cured; we reasonably believe your use violates these Terms or law; or suspension is necessary to protect the Service, other customers, or third parties. Where practical, we will notify you and give you a chance to cure.
13.3 Termination by you. You may cancel your subscription (Section 5.3) and/or delete your account at any time.
13.4 Termination by us. We may terminate your account for uncured material breach, extended non-payment, or where required by law. We may also discontinue the Service entirely with at least thirty (30) days' notice, in which case we will refund any prepaid fees covering the period after discontinuation.
13.5 Effect of termination. On account deletion or termination, your right to access the Service ends and your account data is deleted as described in the Privacy Policy (after a short grace period, and excluding records we must retain by law and de-identified or aggregated data). Export any reports you want to keep before closing your account. Sections that by their nature should survive (including Sections 5.3, 7.3, 9, 11, 14, 15, 16, and 17) survive termination.
THE SERVICE AND ALL DATA, ANALYTICS, AND AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; DATA OR RANKINGS WILL BE ACCURATE, COMPLETE, OR CURRENT; OR USE OF THE SERVICE WILL IMPROVE YOUR SEARCH RANKINGS, VISIBILITY, OR BUSINESS RESULTS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
15.1 Informal resolution first. Before filing a claim, you and we agree to try to resolve the dispute informally: the complaining party will send a written description of the dispute to the other (for us: admin@ayanaseo.ai), and both parties will attempt in good faith to resolve it within sixty (60) days. Claims may be filed only after this period.
15.2 Binding arbitration. Except as stated in Section 15.3, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (and, where applicable to an individual, its Consumer Arbitration Rules), before a single arbitrator, in San Mateo County, California, or remotely by videoconference at either party's election. The Federal Arbitration Act governs this section. Judgment on the award may be entered in any court of competent jurisdiction.
15.3 Exceptions; injunctive relief. Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property, enforce confidentiality, or prevent unauthorized access to or abuse of the Service, without first arbitrating and without posting a bond. Nothing in this Section 15 waives any right to seek public injunctive relief where that right cannot be waived under applicable law.
15.4 Class action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and this Section 15 remains in effect for all other claims.
15.5 Opt-out. You may opt out of Sections 15.2 and 15.4 by emailing admin@ayanaseo.ai within thirty (30) days of first accepting these Terms, stating your account email and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED DOLLARS ($100). THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, TO YOUR PAYMENT OBLIGATIONS, OR TO EITHER PARTY'S BREACH OF SECTION 11 (INTELLECTUAL PROPERTY) OR YOUR INDEMNIFICATION OBLIGATIONS. THE PARTIES AGREE THESE LIMITS ARE A REASONABLE ALLOCATION OF RISK REFLECTED IN THE SERVICE'S PRICING.
You will defend, indemnify, and hold harmless AyanaSEO and its members, managers, employees, and agents from and against any third-party claims, damages, and reasonable costs (including attorneys' fees) arising out of: (a) Customer Content, including any logo or branding you upload; (b) your use of Service data or AI-suggested content, including anything you publish or send to your customers; (c) your violation of these Terms or of applicable law; or (d) your monitoring of a business you were not authorized to monitor. We will promptly notify you of any such claim and reasonably cooperate at your expense; you may not settle a claim imposing obligations on us without our consent.
The Service evolves; we may add, change, or remove features, and may release features labeled beta, preview, or coming soon, which may be modified or withdrawn at any time and are provided without warranties of any kind. We may update these Terms from time to time. For material changes, we will give at least thirty (30) days' notice by email or in-product notice before the changes take effect; other changes take effect when posted with an updated "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, cancel before the effective date.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 15, the state and federal courts located in San Mateo County, California have exclusive jurisdiction over any dispute not subject to arbitration, and each party consents to personal jurisdiction and venue there.
20.1 Entire agreement. These Terms, together with the Privacy Policy and the published plan pricing and limits they reference, are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject.
20.2 Assignment. You may not assign these Terms without our prior written consent, except to a successor of your business; we may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
20.3 Severability; waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver of it.
20.4 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party platforms and data sources.
20.5 No third-party beneficiaries. These Terms create no rights in any third party.
20.6 Notices. We may give notice by email to your account address or in-product. Legal notices to us go to: Ebener Street Technologies LLC d/b/a AyanaSEO.ai, 455 Market St, Ste 1940 #788421, San Francisco, CA 94105, and admin@ayanaseo.ai.
20.7 Export and sanctions. You may not use the Service in violation of U.S. export control or sanctions laws.