Help Center / Sentiment
Review sentiment
AyanaSEO reads your recent Google reviews — and your top competitors' — and scores them with AI on the four aspects that decide reputations in your industry. This is where you learn why a rival's reviews beat yours, not just that they do.
What's on this page
- Your aspect scores
- AI (ABSA) scores for your business on your vertical's four aspects (e.g. service speed, price clarity, work quality, professionalism).
- What the AI found
- Plain-English competitor insights mined from review text.
- Competitor aspect cards
- The same four-aspect scores for your top rivals, side by side.
- Reply-rate stat
- How often you reply to reviews versus your most responsive neighbor (Phase 30).
Guides
How do I find out why my competitors' reviews beat mine?
Open the Sentiment page. AyanaSEO uses AI to read your recent Google reviews and your top 5 competitors', and scores each business on the four aspects that matter in your industry — so you can see, aspect by aspect, why a rival is winning (e.g. they score high on “response speed” where you score low).
Explainer →What do my review sentiment scores mean?
Your sentiment scores are AI ratings of what your recent Google reviews actually say, broken into the four aspects that decide reputations in your industry — for home services: service speed, price clarity, work quality, and professionalism. Each is scored as a strength or a weakness, so you see what customers praise and complain about, not just an overall star number.
Explainer →How often does review sentiment update, and which reviews does it read?
Review sentiment refreshes automatically once a week. Each pass reads the latest ~20 Google reviews for your business and your top 5 competitors and re-scores every aspect, so the page always reflects your recent reputation. It's Google reviews only, and there's no manual “run now” — the weekly cycle keeps it current.
Explainer →Other pages: War Room · Geo-grid · Keywords · Competitors · GBP Audit · Citations · Reputation · AI Visibility · Action Plan · Reports · Settings
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